Shipping Policy:
Thank you for choosing GreenWave™ for your sustainable packaging needs. We are committed to ensuring a smooth and reliable shipping experience for all our customers. Please review the following shipping policy to understand how we handle orders and deliveries:
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Order Processing Time:
- Orders are typically processed within 1-2 business days after payment confirmation.
- Processing times may vary during peak seasons or due to unforeseen circumstances, but we strive to fulfill orders promptly.
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Shipping Methods and Carriers:
- We offer several shipping options to accommodate different needs and preferences.
- Our standard shipping method is [Carrier Name], with estimated delivery times of 3 to 7 business days.
- Expedited shipping options are available for customers who require faster delivery, with additional fees applied accordingly.
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Shipping Rates:
- Shipping rates are calculated based on the weight of the package, shipping method selected, and destination.
- Customers can view shipping rates during the checkout process before finalizing their order.
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International Shipping:
- We currently offer international shipping to select countries.
- International shipping rates and delivery times vary depending on the destination and shipping method chosen.
- Please note that customs duties, taxes, and import fees may apply and are the responsibility of the recipient.
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Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
- You can track the status of your shipment by entering the provided tracking number on the carrier's website.
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Shipping Address:
- Please ensure that the shipping address provided during checkout is accurate and complete.
- We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.
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Delivery Issues:
- In the event of a delivery issue or if your package does not arrive within the estimated timeframe, please contact our customer support team for assistance.
- We will work with the carrier to resolve any issues and ensure that your order is delivered as soon as possible.
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Shipping Restrictions:
- Some products may be subject to shipping restrictions due to size, weight, or regulatory requirements.
- We reserve the right to refuse or cancel orders that cannot be shipped to certain locations or that violate shipping regulations.
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Returns and Exchanges:
- Please refer to our Returns and Exchanges Policy for information on returning or exchanging items purchased from GreenWave™.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team for assistance. Thank you for choosing GreenWave™ for your sustainable packaging needs